Prices
Each job is quoted individually based on what is seen on the day of the quote. I will not give a full quote without seeing the area myself first. The estimate on this website is a guide only.
Customer satisfaction guarantee
As part of your quote, you will receive a full breakdown of tasks to be completed during the clean. If for any reason you are not completely satisfied with the level of service against the quoted work, please contact me within 24 hours of your clean and I will make sure any discrepancies are put right as soon as possible.
Bookings and payments
Regular cleans are booked in advance, usually on the same day and time unless we agree otherwise. They are paid for each visit once the clean is complete.
One-off and deep cleans need a 50% non-refundable booking fee at the time of booking to reserve your slot. Without it, your chosen date and time cannot be guaranteed. The remainder is paid on the day of the clean, by cash or bank transfer.
End of tenancy cleans and empty properties are paid upfront, before work starts.
I do not hold accounts. All payments are made before I leave the property, by cash or bank transfer. My bank details are included with your confirmed quote.
On the day
I ask that the property is empty for the duration of the clean and that the central heating is turned off. I will open windows so the cleaning products have enough airflow while I use them.
If you need to be home on the day, please leave each room while I clean it, and keep children and pets supervised at all times.
Please don't smoke or vape inside the property while I'm there.
I will do my best to clean under and around large furniture, but I cannot move heavy or large items such as wardrobes and sofas. If you want these cleaned behind, you are welcome to move them out before the clean.
Please tell me before the clean if you think your property has an infestation (for example rodents, fleas or bed bugs), if your pets have a transmittable infestation or illness, or if anyone living in the house has an illness or infection that can be passed on.
If I am not happy that I, my equipment and the homes of other clients can be kept safe, I will refuse to clean, and the cancellation policy will apply.
It is your responsibility to tell me about any loose or broken fixtures or fittings before the clean. I will then assess the area to confirm whether it can be included. If any areas need specialist cleaning materials, please tell me at the time of booking.
Carpet cleaning
Carpets that have been cleaned before with a home machine or DIY carpet cleaning products can react differently from what I'd expect. Please tell me about this at your quote, so I can set the right expectations and use the correct products.
Photos and social media
I take before and after photos during my cleans. I take care not to identify the owner of the property through photos on walls and similar, and most are taken close up. I may sometimes take a whole room photo, and I may post photos on my business social media accounts. If you don't want your photos shared, please tell me.
Confidentiality
All my work is confidential. I will not tell anyone I clean for you, and I will not discuss any personal aspects of my work for you with others. I will never pass your details or personal information to outside companies or anyone else without your consent.
Property access
If I hold a key for your property, it is tagged with a number and kept in a secure key wallet. Your key is only on me on the days of your clean. No key is ever labelled with a name or address: each has only a number, and only I have the list that matches the numbers to homes. So in the very unlikely event a key was lost, there would be no link to your address.
Working hours
I mainly work within school hours, 8:30am to 2:30pm, Monday to Friday. I'm available on the phone until 8pm each night if you have any questions. I occasionally take holidays and will give you notice in advance. Where possible I will rearrange your clean so you are not left long without one.
Cancellation policy
If you need to cancel or rearrange your booked clean, please let me know as soon as possible. Cancellations within 24 hours of the booked clean are charged at the full price of the clean. This applies to all customers.
If I cannot get into the property at the arranged date and time, the clean is charged at the full price. I will wait outside a property for 15 minutes only.
Questions about these terms? Call or WhatsApp 07383 337268, or email Homemakersliverpool@gmail.com.